Zen desk jobs7/30/2023 ![]() ![]() Highly organized, detail oriented, and curious Respond to questions in the Zendesk user community forum and knowledge base comments engage in online conversations with Zendesk users about product support, standard processes, workflows, and other relevant topicsĪssist with the inception, planning, production and execution of content and events including but not limited to videos, webinars, and presentationsĮstablish strong working relationships with cross-functional teams, including Product Management, Engineering, Product Documentation, Marketing and Customer SuccessĢ+ years experience in a customer service role, ideally in a B2BĮxcellent written communication skills and proven ability to make complex topics easy and engaging Leverage analytics to evaluate the impact of digital resources, track the usage, define the efficiency of the knowledge base content, and report findings and recommendations to partners Plan, organize, and create high-quality self service content published to the Zendesk Help Center with particular attention to areas of high effort for our customers, including written content, video, and other instructional mediaĬontinuously improve self service content by responding to internal and external feedbackįollow the Zendesk style guide to ensure consistency across all self service content published to the Help Centerįollow standard processes for article creation to improve SEO effectiveness and bot performance Use many different data sources and collaboration with other Zendesk teams to identify the specific content that will allow our customers to be successful in self-service This unique role offers the opportunity to be a part of the team that sets the standard for best in class self-service customer support. Collaboration is the key to success in this role! In addition, you will need to develop and nurture critical partnerships across other teams to ensure that we offer a complete self service solution for areas that challenge our customers. To be successful, you will need to work closely with other members of the self service team as well as with technical experts throughout Zendesk. Last but not least, you are able to translate all this knowledge into clear and easy-to-understand content. To be selected for this role, you must demonstrate a special talent for understanding what our customers need from self service content, uncovering opportunities from real customer requests and working within Zendesk to locate and reconstruct technical tribal knowledge. Most importantly, you are a passionate advocate for our customers and enjoy innovating and creating great customer experiences. You enjoy wearing many hats and having diverse responsibilities. You are a great match for the team if you enjoy helping customers easily understand complex information and have a very detailed eye. Self Service Specialists are responsible for efforts that support our program, including KCS®, Knowledge Management, and proactive and sometimes automated deployment. The Self Service team sits within Zendesk’s Customer Advocacy organization and has a mission to enable our customers to realize value through relevant, high-quality digital resources. Zendesk's Self Service team is seeking a proactive, hard-working, and analytical Self Service Specialist. Excellent verbal and written communication skills.A detail-oriented, data-driven mentality.A positive, resourceful, and motivated attitude with the ability to work creatively and calmly under pressure.Proven experience working as a Sourcer or Recruiter in Software Development, Product Management, Design, Security, or other highly technical areas. ![]() Acting as a consultant for hiring managers to help them navigate the recruiting journey from start to finish.Building rapport with your partners, whether they be candidates, hiring managers, interviewers, or teammates.Utilising our ATS, social media, and other creative tools to source candidates.Encouraging a candidate experience that stresses transparency, empathy, and fairness.Championing GDEI in everything you do, and encouraging others to build inclusive teams and environments.Using data and market maps to find the best candidates.Sourcing, screening and engaging passive and active candidates.This role is open to candidates located in or around the Manila area.This is a hands-on role and you will develop and drive the activity from attraction to close. ![]() You will partner with other TA members to find the best in candidates, focusing on the G&A space (including, but not limited to, finance, legal, and HR) and continue to build out high achieving teams across the APAC region. Zendesk is looking for an experienced 360 Recruiter to join our amazing APAC recruitment team.
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